Support Policy
Foshan DiHong Textile Co., Ltd. ("DiHong Textile" or "we") is committed to providing high-quality support services to our customers. This Support Policy outlines the scope of our support services, response times, and terms to ensure a clear understanding of our service standards.
1. Scope of Support
DiHong Textile offers the following support services:
Product Consultation: Providing professional advice on product information, fabric characteristics, and applications.
Order Support: Assisting customers with order status inquiries, shipping information, and delivery arrangements.
Technical Support: Offering guidance on product usage, washing and care instructions, and quality inspection.
After-Sales Service: Handling product quality concerns and providing appropriate solutions.
2. Support Channels
Customers can contact our support team through the following channels:
Email: [email protected] (Recommended for complex inquiries)
Phone Support: +86 18823154586 (Available Monday to Friday, 9:00 AM - 6:00 PM GMT+8)
Online Support: Contact us via live chat on our website or submit a support ticket.
3. Response Time
General Inquiries: We will respond within 1-2 business days.
Order-Related Issues: Updates will be provided within 24 hours.
Product Quality or Technical Issues: Complex issues may require 3-5 business days for evaluation and resolution.
4. Disclaimer
The following situations are not covered under our support services:
Damage caused by improper use, storage, or maintenance by the customer.
Issues related to products not manufactured or sold by DiHong Textile.
Delays or problems caused by force majeure (e.g., natural disasters, war, regulatory changes).
Incomplete issue descriptions provided by customers that prevent effective support.
5. Policy Changes and Updates
DiHong Textile reserves the right to modify this Support Policy at any time. Any updates will be published on our website, with an indicated effective date.
6. Contact Us
If you have any questions or require further assistance, please feel free to contact our support team:
Foshan DiHong Textile Co., Ltd.
Address: 1st Floor, Building 1, Langfeng Industrial Park, Zhangcha Street, Chancheng District, Foshan, Guangdong, China
Email: [email protected]
Phone: +86 18823154586
© Dihome Textile 2025
Contact Info
- Address: 1st Floor, Building 1, Langfeng Industrial Park, Zhangcha Street, Chancheng District, Foshan, Guangdong, China
- Phone: +86 18823154586
- Email: [email protected]
